Balancing People, Process & Technology - to deliver Business Benefits
Key areas of Housman Consulting’s activity are:
Customer Contact Handling: establishing and optimising Contact Centres, Helpdesks and face-to-face customer contact operations. Encompassing operations, resource planning, process design, volumetrics, and the application of technology.
Business requirements analysis and process design/change: understanding our clients’ business needs, and documenting requirements to ensure that solutions will meet those needs. Recommending how customers can derive real business benefits from changes to their business processes (and organisation) allied to better use of (better) technology.
Electronic Document management: developing requirements for the management of documents in the electronic environment, with particular emphasis on ‘records management’ applications in Government
Best Practice Methodologies: We have expertise in such methodologies as:
PRINCE2 for the management of successful projects
ITIL for development of a Service Management environment
ISO 9001, for overall quality systems and management